JOB OPENING:

Job Title: VPC Operations Manager

Employment Type: Half-time, 20 hrs/wk, possibility of full-time employment after 4-6 mos

Compensation: $30/hour 

Application Deadline: Rolling, anticipate hiring as soon as possible

Reports To: Executive Director

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The Colorado Access to Justice Commission seeks to hire an Operations Manager who is tech-savvy, social justice-minded, highly organized, and a skilled communicator to manage the day-to-day operations of the Virtual Pro Se Clinic (VPC). On clinic days (weekdays only), the Operations Manager must be available in the afternoons and evenings (until 7 PM). 

 

The Virtual Pro Se Clinic (VPC) is a free legal advice clinic that connects high-quality attorneys with rural Coloradans through an expansive network of twenty-four virtual clinics. Through dynamic partnerships with local libraries and community providers, we help nearly 100 rural residents every month using cutting-edge digital tools, calendars, and CRM software. The VPC also hosts multilingual clinics. With simple text messaging in almost any preferred language, people needing an interpreter can register for a virtual consultation with live interpretation. 

 

The VPC Operations Manager will be a critical addition to our team as we expand, while remaining focused on innovation, community-driven solutions, and the client’s experience navigating the legal system. 

 

Mission-Driven

• We are seeking a candidate who is passionate about helping low- and moderate-income people in rural areas navigate our civil and criminal justice systems

• Candidates with lived experience and/or a passion for serving rural communities in Colorado are encouraged to apply

• We are seeking a candidate with an innovative mindset and a drive for growth as we reorganize and expand our program

 

Duties: Drive Daily VPC Clinic Operations

• Manage the day-to-day operations of the Virtual Pro Se Clinic:  

  • Ensure web-based integrations are working properly to facilitate seamless appointment scheduling for library partners, volunteers, and clinic observers

  • Update 30 booking pages to automate scheduling of 90-100 appointments per month via Zoom Scheduler

  • Serve as the central point of contact for the VPC and respond to inquiries from patrons needing an interpreter, library partners, and volunteers

  • Leverage language platforms to respond to appointment requests from individuals needing interpreting services 

  • Ensure each clinic has a scheduled attorney to manage the clinic and solidify an alternative plan should the attorney cancel at the last minute 

  • Be present during virtual clinics to support attorneys, patrons, and library partners

  • Ensure a consistent, accessible workflow for library partners and volunteers by maintaining consistent policies, correspondence templates, and automated features (where applicable) 

  • Independently and promptly troubleshoot platform issues by exploring syncing issues, contacting support, and researching the issues on online platforms  

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• Support and Onboard Volunteers 

  • Guide interested volunteers through the onboarding process 

  • Provide tech support as needed to volunteers managing a dedicated monthly clinic 

  • Proactively communicate with the contract attorneys about volunteer observations and be available to troubleshoot sign-in issues 

  • Manage VPC Attorney Dashboards by ensuring linked documents are up to date, accurate, and secure 

  • Summarize free Continuing Legal Education trainings available to attorneys in a monthly email

  • Celebrate the volunteers by sharing patron feedback related to their performance  

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• Drive quality & efficiency of the VPC  

  • Analyze data from the clinics and share with library partners and the Commission upon request 

  • Set SMART goals for monthly and quarterly performance for clinic attendance, volunteer support, and attorney retention 

 

Experience & Skills

• Demonstrated ability to manage, coordinate, and confirm appointments, meetings, or reservations using digital tools, calendars, and CRM software

• Experience with Google Workspace, Zoom (Zoom Meetings, Zoom Phone, and Zoom Scheduler), Wix, and Formstack

• Superb organizational skills, specifically with file and/or project management systems, coupled with experience working in a team setting where a file management system directly impacts team efficiency  

• Experience leading multiple projects at a time, some requiring daily attention and others spanning months. We are especially interested in projects where you or your team beta-tested the product before rolling it out to the audience

• Excellent and concise communication skills in email, online listservs, and organizational newsletters  

 

Preferred Qualifications

• Spanish language fluency  

• Experience in legal or social service fields   

• Candidates with lived experience and/or a passion for serving rural communities in Colorado are encouraged to apply  

 

Interviews will be scheduled on a rolling basis.  We hope to fill this position as soon as possible. Employment will be part-time for an introductory period of 4-6 months, with the possibility of transitioning to full-time employment. 

 

Colorado Access to Justice Commission is an equal opportunity employer that strives to create a diverse, inclusive, and equity workplace.

 

How to Apply:

Please submit a cover letter and resume to elisa@coloradoaccesstojustice.org